At Ganadheesh Multispeciality Hospital, Chinchwad, Pune, we believe in transparency and fairness. This Cancellation and Refund Policy outlines the terms related to appointment cancellations, payments, and refunds.

Appointment Cancellation Policy

• Patients may cancel or reschedule appointments by informing the hospital at least 24 hours in advance.
• Appointments cancelled within the allowed time may be rescheduled without additional charges.
• Same-day cancellations or no-shows may not be eligible for a refund.

Consultation Fees

• Consultation fees once paid are generally non-refundable.
• If an appointment is cancelled by the hospital or doctor due to unavoidable reasons, the fee may be refunded or adjusted for a future visit.

Diagnostic & Procedure Charges

• Charges for diagnostic tests, procedures, or treatments once initiated or completed are non-refundable.
• If a service is cancelled by the hospital due to technical or medical reasons, a full or partial refund may be provided.

Advance Payments & Deposits

• Advance payments for surgeries or hospital admissions are refundable only if cancelled at least 48 hours prior to the scheduled date.
• Administrative or processing charges may be deducted, if applicable.

Refund Process

• Approved refunds will be processed through the original mode of payment.
• Refunds may take 7–10 working days, depending on the bank or payment gateway.

Emergency & Special Cases

In case of medical emergencies or unforeseen circumstances, refund decisions will be handled on a case-by-case basis at the discretion of hospital management.

Policy Updates

Ganadheesh Multispeciality Hospital reserves the right to modify this policy at any time without prior notice. Updated policies will be reflected on the hospital website.

Contact Information

For any cancellation or refund-related queries, please contact our hospital front desk or helpdesk during working hours.